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Luke was great with problem solving and following up. My experience with zip was fantastic. Great customer service. They listened to me describe what I wanted to do with a system and then they presented me with solutions to meet me needs. Duane did a great job with the install and made sure I knew how to use all my new toys. A company you can trust and professionals you cna feel comfortable with in your home. Thanks zip.
The lady that answered my call was obviously well trained, well informed (about the services that her company provided) and was easily able to answer any questions that I had. He turned up at noon and immediately went to work. I knew immediately that I made a wise choice. I recently purchased a Samsung UN46B6000 HDTV from Amazon. Before leaving he made sure that eveything was cleaned up and again made a last minute check to be sure everything was operating properly and that we were satisfied. Just before noon he phoned again to say he was five minutes away.
At 10:30AM he called to say that he had encountered some unexpected problems and expected to arrive at noon.
She guided me to a table top installation and set up an appointment for 11AM two days later.
He stopped to explain what he was doing and to answer any questions my wife or I had.
Their free shipping got it to me in three days which also deserves high praise.Knowing very little (nothing.,really) about setting this TV up I contacted and contracted ZIP installation to do the job for me.
He programmed the TV,connected a new cable box, connected a new DVD/VCR recorder and a new Soundbar.
On installation day, I received a 9AM confirmation call from Aaron my installer.
He informed me that I was number two on his schedule and he expected to be right on time.
Once finished, he took us through all that he had done and showed us how everything worked.
I am more than happy to rate both ZIP and Aaron five stars and to recommend ZIP to anyone requireing their services.
Other than the tech being over two hours late without a phone call, the installation of our large screen TV with all the goodies went very smoothly. He was in and out in less than 30 minutes, made sure everything worked properly, took all trash outside, etc. Well worth the price.
I would have spent months trying to get everything consolidated on one remote. I had Joey from zip express installation out to install my new HD TV. I would recommend Joey and zip to anyone. I am so glad that I decided to spend the money to have a professional do this for me. He was not only able to hook up my DVD player, VCR & surround sound, he programmed a fancy high tech remote for me too. I normally do not take the time to write reviews, but I feel that the great service experience was worth sharing with others. Brian
The Install went quick and fine. The technicians were in and out in no time and did a great job. No Complaints at all.
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